Frequently Asked Questions – ZIPPY NOOK

We want shopping at ZIPPY NOOK to be simple, stress-free, and enjoyable. Below are answers to the most common questions our customers ask.

1. Where do you ship and how long does it take?

Shipping to the UK/EU typically taks 5-12 days, while international shipping can take 7-16 days.

Processing usually takes 1–2 business days before your order is dispatched.

2. How can I track my order?

Once your order has shipped, tracking information will be uploaded as soon as possible. You can check the latest updates anytime on our Track Your Order page.

3. What is your return policy?

We accept returns within 30 days after delivery. Items must be unused, in their original packaging, and in resellable condition. To start a return, please visit our Return page  and we’ll guide you through the process.

4. What if my order arrives damaged or incorrect?

If you receive the wrong item or something arrives damaged, please contact us right away with your order number and photos of the product. We’ll work quickly to resolve the issue with a replacement or refund.

5. Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change or cancel, please reach out to us within 24 hours of placing your order. After this time, we may not be able to adjust your order.

6. What payment methods do you accept?

We accept all major payment methods, including Visa, MasterCard, PayPal, and other secure checkout options available at checkout.

7. Do you offer free shipping?

Yes! We offer free shipping on all orders worldwide. 🎉 No minimum purchase required.

8. How do I contact customer support?

If you have any questions not covered here, our friendly support team is ready to help. You can reach us via our Contact Us page or by email at support@zippynook.com